Contact Pixemon Support
We are dedicated to making Pixemon the easiest, most reliable browser-based photo studio on the web. Whether you need technical assistance, want to suggest a new passport layout or border style, or have questions about data privacy, our team is here to help.
Primary Contact Channels
General Support & Feedback
For questions regarding tool usage, saving issues, collage layouts, or feature requests:
support@pixemon.comPrivacy & Legal Inquiries
For questions regarding our Privacy Policy, GDPR requests, or data compliance:
support@pixemon.comResponse Time: We review inquiries Monday through Friday and generally reply within 24 to 48 hours.
Before You Email Us: Quick Troubleshooting
Many common technical questions can be solved immediately with these quick steps:
- Photo won't load: Ensure your image file is a standard JPEG, PNG, WebP, or AVIF format under 50 MB. If your browser memory is full, try closing unnecessary browser tabs and refreshing the page.
- Printed photo size is incorrect: In your browser's Print window, make sure "Scale" is set to 100% or Actual Size rather than "Fit to Printable Area", which shrinks images.
- AI background removal is slow: The first time an AI model is used, your browser initializes WebAssembly shaders. Subsequent background removals will be significantly faster as weights are cached in your browser.
- Lost a custom template: Custom templates are saved in your browser's local storage. Using private/incognito browsing or clearing browser site cookies will reset custom templates.
For more answers, check our extensive Frequently Asked Questions (FAQ) page.
How to Submit a Helpful Bug Report
If you encounter unexpected behavior or an error while editing or printing, including the following information in your email will help us resolve the issue much faster:
- The specific tool or layout you were using (e.g. "2x4 Passport Grid", "8x10 Social Story Collage").
- Your operating system (e.g. Windows 11, macOS Sequoia, Android 14, iOS 18).
- Your browser name and version (e.g. Chrome 128, Safari 18, Firefox 130).
- A brief description of what happened vs what you expected to happen.
- (Optional) A screenshot showing the workspace state. Please ensure no sensitive personal information is visible.